Your questions answered
Welcome to our FAQs, where we've gathered answers to your most common questions about our handmade home fragrance products, placing orders, and the meaningful cause behind Light in the Dark. We're here to help you every step of the way.
Frequently asked questions
At Light in the Dark, we pride ourselves on creating beautiful, handmade home fragrance products that bring comfort and warmth to your space. Each product is crafted with care and supports a vital cause. Below, you'll find answers to common queries about our products and services.
How many wax melt cubes do I use?
We recommend using 1-2 cubes, depending on your desired scent strength.
Do I need a burner for wax melts?
Yes, you will need a suitable wax melt burner to use our wax melts.
How long do wax melts last, and are they strong?
Our wax melts typically last for 3-4 uses, offering a strong, long-lasting scent. The intensity depends on how many cubes you use.
Will the wax melt scent fill a whole room?
Yes, our wax melts are designed to effectively fill an entire room with their beautiful fragrance.
How many burns can I get per wax melt?
You can expect 1-2 burns per wax melt, depending on how strong you prefer the scent.
How long does a room spray scent stay?
Our room sprays are long-lasting, ensuring your room smells fresh for an extended period.
How long do car fresheners last?
Our car fresheners are designed to last for approximately 1 month.
Are your products safe around pets and kids?
Yes, of course! All our products are 100% safe when used as directed.
How do I use carpet fresheners?
Sprinkle the freshener along your carpet, leave it for 5-10 minutes, and then hoover it up.
Can I use carpet fresheners on rugs?
You can use them on low pile rugs, yes.
Where do hoover discs go?
Hoover discs go inside the filter area of your hoover to leave a beautiful aroma while you clean.
Are your products handmade?
Yes, all our products are 100% handmade with care and attention to detail.
Are your products strong smelling?
Yes, they are designed to be very strong smelling and fill your home with beautiful scents.
How do I place an order?
You can place an order directly through our website, [website].
Can I choose specific scents?
Yes, of course, you can choose your preferred scents when ordering.
Are bundles available?
Yes, we have a variety of bundles available. Check out our Product Collections page!
How quickly do you respond to messages?
We aim to respond to all messages within 10-30 minutes during business hours.
Do you offer local delivery?
Yes, we offer local delivery in and around Bradford, United Kingdom.
Do you post orders?
Yes, we post orders to customers nationwide.
How much is postage?
Postage is £3.99 per order.
How long will delivery take?
We always post using Royal Mail 48hr Tracked service.
When will my order be dispatched?
Orders are usually dispatched the same day, or by the next day at the latest.
How do I pay?
We accept bank transfer, or cash on collection/delivery.
When do I need to pay?
Payment is required before your order is shipped, or at the time of collection/delivery.
Can I reserve items?
Yes, you can reserve items; however, payment would be required to secure them.
What if something arrives damaged?
We take great care in packing orders to prevent damage. If something arrives damaged, we will replace it for you.
Can I exchange scents?
No, we do not offer scent exchanges.
Do you accept returns?
Yes, we accept returns if there is a genuine problem or fault with your order.
Our story and the fundraiser
Light in the Dark is more than just a home fragrance brand; it's a testament to love, loss, and the power of giving back. Learn more about the heart and soul behind every product you purchase.
What is Light in the dark about?
Light in the Dark is a fundraiser set up by myself to help navigate my grief and give back to families, to have the same precious time I did with my son.
Who is Reuben?
Reuben is my beloved son, who came into the world at 20 weeks and 4 days.
Why did you start this fundraiser?
I started this fundraiser because whilst living in loss, I needed something meaningful to do whilst trying to navigate my grief and keep myself busy.
What inspired the name “Light in the dark”?
The name Light in the Dark was chosen because Reuben and my fundraiser will always be my light in the dark, helping me through any negative and bad days.
How does this help you through your journey?
It helps me have a purpose. For 20 weeks and 4 days, I dreamt of being a mum and what life would be like for me, and that's gone. This is the only thing I can do to honour my son and keep his memory alive.
Does money from every order go towards the fundraiser?
Yes, 100% of the money from every order goes directly towards the fundraiser.
Supporting a meaningful cause
Every purchase from Light in the Dark is more than just a beautiful scent for your home; it's a heartfelt contribution to a cause deeply close to our hearts. Learn more about Reuben's legacy and how your support helps other families during their most difficult times.